[Introduction]

In recent years, driven by multiple factors such as national policies, economy, society, and technology, the development and functional positioning of medical institutions have also undergone changes. New formats, technologies, and thinking have led to a hundred schools of thought in the development of smart hospitals. In terms of policies, relevant documents and standards on the informatization of medical institutions have been successively issued. The challenges to the operation of medical institutions from the cancellation of drug markups, the two ticket system, and the payment by disease system in medical reform, as well as the demand for the reform of medical service systems such as telemedicine, hierarchical diagnosis and treatment, and medical consortia, have promoted the construction of intelligent healthcare. In terms of economy, due to the continuous increase in per capita disposable income of Chinese residents, people's demand for high-quality medical services is constantly increasing, and the medical methods in China have also shifted from the original "treatment oriented" to "prevention oriented". Factors such as changes in disease spectrum, aging population, and urbanization development have exacerbated the supply-demand imbalance in China's healthcare market, making it difficult for traditional hospitals to adapt to the constantly increasing demand for medical services. The rapid development of technologies such as big data, 5G communication, the Internet of Things, artificial intelligence, and blockchain has enabled many auxiliary decision-making and intelligent medical methods to be realized. However, there are still some problems facing the construction of smart services in China, such as incomplete top-level design, inconsistent construction standards, and unclear thinking patterns, which urgently need to be solved.

Overview of Smart Service Construction

Hospital intelligent services are an important part of the construction of smart hospitals, referring to a new era service model in which hospitals apply information technology to improve patients' medical experience, strengthen patient information interconnection and sharing, and enhance the level of intelligent medical services based on patients' medical service needs. At present, China's smart services are vigorously developing, and the country has introduced many relevant policies to promote the construction of smart services. Smart services are a multidisciplinary concept that, in the context of information and communication technology, optimizes the Internet of Things and automated processes, improves medical procedures, and actively introduces new technologies. The construction of smart services can simplify the medical process, enhance the patient's medical experience, and improve patient satisfaction. Smart services apply mobile Internet, artificial intelligence cloud technology, big data, Internet of Things and other information technologies to build an online and offline medical service system.

2. Problems in the Construction of Smart Services

As the primary productive force, the advancement of science and technology has given birth to the computer industry. With the development and progress of the times, big data has begun to be applied to various industries such as economic analysis, healthcare, and education. The popularization of big data poses both unknown challenges and opportunities for hospitals. The formal introduction of computer information systems by relevant managers began in the mid to late 20th century. Most hospitals in China initially adopted single machine equipment due to its limitations of decentralized information management and inability to fully utilize the advantages of computers. In the late 1980s, it was gradually replaced by more functional microcomputers. The application of intelligent services can make the work of the entire hospital dynamic, and the information of all departments can be shared in real time, greatly improving the office efficiency of the hospital. The convenience of the internet makes hospital services more intelligent, which is in line with the long-term development plan of hospital transformation and upgrading.

2.1 Lack of top-level design and incompatibility with information systems

In the application process of smart service technology, many concepts are defined vaguely, without unified norms and standards, resulting in unreasonable top-level involvement and the lack of a scientific and complete standard for smart service construction. At the same time, there is a strong subjective bias in the construction of smart services in various hospitals, and many hospitals can only build locally without considering the overall situation for unified planning.

2.2 Lack of scientific evaluation system for input-output benefits

The construction of smart services requires a large amount of manpower, material resources, and financial resources. It is necessary to pay attention to the relationship between capital investment and benefits, whether it can be implemented in the early planning and design, and whether it can achieve the established construction goals. These are all issues that need to be addressed, especially in the process of development and construction. How to improve the economic and social benefits of hospitals, make smart services truly play a role, and better provide assistance to medical staff and patients is a question worth pondering by builders.

3. Strategy for Smart Service Construction

3.1 Strengthen top-level design and develop according to the needs of each institution

The construction of smart services requires a highly operable overall framework, designed in conjunction with the development of the hospital. During the construction process, it is necessary to avoid "barbaric" rapid construction, and to proceed gradually with overall planning, based on the overall situation and radiating to the local area. At present, there is no authoritative, unified, and clear technical standard for the construction of smart hospitals. Different hospitals have different cognitive levels and dimensions of demand for smart hospitals. Under the overall design, the actual situation of each hospital should also be considered, and a smart hospital system with its own characteristics should be built according to the hospital's needs.

3.2 Building an integrated smart service process

Hospitals should establish a patient service information system and use information technology to optimize the medical process locally. Improvements should be made in registration, charging, examination, testing, admission and discharge, pharmaceutical services, and other aspects to provide information services to patients and improve the quality of their medical treatment. Hospitals need to continuously optimize their medical service processes through information systems, providing patients with a variety of intelligent services such as intelligent guidance and triage, appointment scheduling, centralized appointment and result push for examination and testing, online payment, bedside settlement, and life security. It is necessary to ensure that patients can easily access relevant information. Through the information technology medical service system, real-time sharing of electronic medical records can be achieved, and diagnosis and treatment information can be processed outside the hospital to ensure real-time updates of electronic medical records. Hospitals should utilize relevant technologies to build an integrated service process within and outside the hospital, enabling patients' medical information to be interconnected and providing personalized and intelligent services throughout the entire process, making it more convenient for patients to seek medical treatment. Through information systems, hospitals can communicate with other medical institutions and provide patients with more comprehensive and accurate smart medical services.

3.3 Strengthen information security maintenance

Due to the large amount of valuable information such as patient medical records, employee information, and medical science in hospital information systems, some people may use computers for hacking and stealing information related to medical research. In order to prevent information systems from being damaged and causing long-term losses to medical institutions. Given the importance and sustainability of healthcare work, it is necessary to strengthen the security management of network technology to ensure the reliability of its data. According to the daily work management system of the hospital, routine monitoring of the hospital network is carried out to ensure the normal operation of line equipment and the smoothness of the network. The hospital should strengthen network security, prepare in advance, and effectively implement security measures in daily management work: establish and reinforce network security firewalls to prevent viruses from entering, ensure that antivirus software is always in the best condition, and use software to regularly remove viruses; In daily information maintenance work, users' privacy information is strictly kept confidential and never leaked.

3.4 Establish a comprehensive evaluation and continuous improvement system for the current status of hospital smart services

To clarify the relevant functions of the hospital's smart service system, provide direction for smart services, guide hospitals to scientifically and reasonably develop and utilize smart services, and enable the smart service system to fully play its role. Through a comprehensive evaluation of smart services, hospitals should be guided to follow the principles of practical functionality, information sharing, and intelligent services, ensuring the functionality of the smart service information system and guaranteeing the patient's medical experience.

[Conclusion]

In summary, in the process of building smart services, it is necessary to strengthen research on modern information systems and enhance the necessity and importance of information technology construction. This article proposes corresponding strategies based on the specific operational status of hospitals, in order to promote the healthy development of China's medical and health industry, improve the service level of hospitals, enhance the medical experience of patients, and lay the foundation for the long-term and steady development of hospitals.