Big data and artificial intelligence innovation application design standardization construction platform service orderly experience intelligent user center is based on the main index of patients in the hospital, and is bound to patient service clients through multiple identity media information recognition. When patients use different identity media, it can provide unique hospital identity processing full process services, ensuring the integrity and unity of patient personal information.

Through the construction of a full resource appointment platform, a unified number source, unified management, and flexible mechanism configuration for outpatient registration, medical technology examination, inpatient bed, treatment surgery, and physical examination appointments can be achieved. Combined with service applications such as handheld hospitals, self-service machines, and medical workstations, intelligent full resource appointment services can be provided to patients.

Build a comprehensive information push center covering all scenarios of hospital patients seeking medical treatment, supporting unified access to online and offline service applications, quickly guiding patients to seek medical treatment through information prompts, improving patient medical efficiency and enhancing medical experience; Enrich push channels to cover as many patient groups as possible, including SMS, Alipay life account, WeChat official account and other common channels; Unified management of information push scenarios, content, time, push channels, ...

The business center will solidify the service capabilities of traditional HIS, PACS, LIS and other hospital application systems. Through component-based and service-oriented transformation, the common service capabilities will be precipitated into the service layer, forming a service center that can be shared and called by hospital self-service systems, outpatient service systems, handheld hospitals, Internet hospitals and other external service channels. Complete unified data integration between existing businesses, new businesses, and hospital information systems...

By building a unified payment and reconciliation platform, multiple payment channels can be deployed uniformly, and a unified payment API can be provided for front-end applications to call; Real time monitoring of payment orders, rapid warning of abnormal orders, and precise identification of the cause, reducing the occurrence of one-sided accounts; Implement unified refund management throughout the hospital and refund through the original payment method; Realize daily automatic three party reconciliation, daily clearing and settlement; Realize automatic generation of multidimensional repor...

Fully utilize artificial intelligence technology to establish unified services for patient follow-up, patient satisfaction surveys, and health education for the entire hospital; Establish AI intelligent medical guidance services based on medical big models and instant messaging technology, including AI intelligent Q&A, AI intelligent guidance, and AI intelligent pre consultation. Provide unified service invocation for patient service applications such as handheld hospitals and self-service machines, achieving comprehensive services without complex integration.<...

The Smart Service Convenience Guarantee Service Center aims to integrate non core diagnosis and treatment services into the system and provide services for patients, caregivers and medical staff in combination with the unified entrance of the hospital's official account. The types of services can gradually increase according to the actual situation of the hospital, such as parking reservation, bedside meal ordering, in hospital shopping mall, wheelchair rental, medical record mailing, traditional Chinese medicine decoction, accompanying consultation services, c...

The construction of a hospital smart service data center collects and stores smart service related data through a platform, forming a unified data source, and opening APIs and interfaces for electronic displays, self-service devices, and handheld hospitals to call and display uniformly. Display content such as hospital basic information management, health education information management, smart service information, etc.