The National Health Commission released the evaluation criteria for the classification of hospital smart services in 2019, clarifying the definition and connotation of smart hospitals. In the medical field of our country, smart hospitals mainly cover three major areas: "smart healthcare" for medical staff, "smart services" for patients, and "smart management" for managers.

01

Application field of "smart management" for hospitals

The management application of smart hospitals involves multiple aspects, including data exchange, medical equipment, drug management, and more. Through intelligent technology, hospitals can comprehensively upgrade these aspects, improve management efficiency and service quality.

1、 In terms of medical data exchange and information interconnection

By establishing a comprehensive information system, hospitals can achieve comprehensive collection, storage, and analysis of various types of data, thereby better understanding the patient's condition and treatment situation, and providing strong support for doctors to develop more accurate treatment plans. At the same time, intelligent management also enables information sharing and collaborative work among various departments within the hospital, improving work efficiency and medical service quality.

2、 In terms of orderly personnel scheduling and lean reliability

Through intelligent means, hospitals can achieve optimized allocation and reasonable scheduling of resources, ensuring the timeliness and effectiveness of medical services. For example, through an intelligent scheduling system, hospitals can arrange the working hours and tasks of doctors and nurses more reasonably, avoiding the waste of human resources; Through intelligent logistics systems, hospitals can achieve precise distribution and management of medical supplies, reducing inventory and loss costs.

3、 Intelligent medical record management

The traditional medical record management method has many problems, such as paper medical records being easily damaged and lost, incomplete and inaccurate medical record information, etc. Intelligent medical record management can effectively solve these problems. Through an electronic medical record system, medical staff can conveniently store, retrieve, and query patient medical record information, achieving digitization, standardization, and sharing of medical record information. Meanwhile, intelligent medical record management can also analyze and mine medical record information, providing more scientific and accurate data support for clinical diagnosis and treatment.

4、 Comprehensive management of assets and equipment

Hospitals have a wide variety and large number of assets, making management difficult. Intelligent asset management can achieve comprehensive perception and real-time monitoring of hospital assets through IoT technology. Through intelligent asset management, hospitals can effectively grasp the distribution and usage of assets, promptly identify and address issues in asset management, and improve the efficiency and safety of asset utilization.

5、 In terms of drug testing management

By utilizing intelligent technology, hospitals can comprehensively monitor and manage the procurement, storage, distribution, and other aspects of drugs to ensure their quality and safety. Meanwhile, intelligent drug management can also improve the efficiency and accuracy of drug distribution, reduce drug waste and abuse.

6、 In terms of human resource management

The human resource management of hospitals involves multiple aspects such as recruitment, training, and assessment of medical staff, which is an important support for the development of hospitals. Intelligent human resource management can achieve comprehensive perception and intelligent analysis of human resource information through big data technology. Through intelligent human resource management, hospitals can effectively grasp the professional abilities and work performance of medical staff, timely discover and handle problems in human resources, and improve the efficiency and scientificity of human resource utilization.

7、 Financial data and decision management

By utilizing advanced information technology and intelligent means, comprehensive, real-time, and accurate analysis and processing of hospital financial data are carried out to provide strong support for hospital decision-making. Meanwhile, intelligent financial management can optimize the allocation of financial resources in hospitals, improve their operational efficiency and competitiveness.

8、 In terms of security assurance

Hospitals are densely populated places, and safety measures are crucial. Intelligent security protection can achieve comprehensive perception and real-time monitoring of hospital safety through technological means such as video surveillance and alarm systems. Through intelligent security measures, hospitals can promptly identify and address security issues, improving the efficiency and reliability of security measures.

Summary: The application of smart management in the medical field is a new interpretation of modern management concepts and service models. It not only improves the management level and medical service quality of hospitals, but also provides solid support for the sustainable development of hospitals. In the future, with the continuous development and improvement of information technology and intelligent means, the application of smart management in the medical field will be more extensive and in-depth, bringing patients better, more efficient, and convenient medical services.

02

Application areas of "smart services" for patients

With the continuous development of medical technology, smart hospitals have become an important trend in the medical industry. As an important component of smart hospitals, patient oriented "smart services" aim to improve the quality and efficiency of medical services through intelligent means. This article will explore the application areas of "smart services" for patients in smart hospitals.

1、 Smart Consulting

Through artificial intelligence technology and natural language processing technology, patients can consult doctors online and receive professional health advice and medical advice. The application of smart consultation not only facilitates patients, reduces their waiting time and medical costs, but also improves the efficiency of medical services.

2、 Smart Registration

Upgrade and transform the traditional appointment method, and achieve precise matching between patients and doctors through information technology. Patients can learn about the scheduling of doctors through mobile apps, official websites, and other channels, and choose suitable doctors and times to make appointments. At the same time, the intelligent appointment system can also provide intelligent recommendations based on the patient's condition and the doctor's expertise, improving appointment efficiency and medical quality.

3、 Smart guidance

Smart guidance refers to providing guidance services to patients through intelligent means, helping them quickly understand hospital department settings, doctor introductions, and other information, making it convenient for patients to choose doctors and treatment departments that suit them. Specifically, smart guidance uses an intelligent and user-friendly guidance system to automatically match patient conditions and departments, shorten patient waiting time, and improve the efficiency of medical resource utilization.

4、 Smart Query

Smart query refers to providing medical information query services to patients through intelligent means. Patients can access drug information, examination items, test results, report results, health science knowledge, and other related information through mobile applications or hospital official websites. The application of intelligent query has increased the transparency of medical services, improved patients' health awareness and self-care ability.

5、 Smart Payment

Smart payment refers to providing online payment services to patients through intelligent means. Patients can pay for registration fees, diagnosis and treatment fees, medication fees, and other expenses through mobile applications or the hospital's official website. The application of smart payment simplifies the payment process for patients and improves the efficiency of medical services. At the same time, it also avoids many inconveniences and security risks caused by cash or bank card payments.

6、 Smart follow-up

Smart follow-up is an important means for hospitals to provide follow-up care and services to patients. Through phone calls, text messages, WeChat and other means, medical staff can conduct regular follow-up visits on discharged patients, understand their recovery and living conditions, and provide necessary health guidance and rehabilitation advice.

7、 Smart remote healthcare

Smart telemedicine also realizes real-time communication and exchange between doctors and patients through the Internet, mobile devices and other means. Through remote diagnosis, remote consultation, remote education and other methods, medical staff can break through geographical limitations and provide patients with more convenient and efficient medical services.

Summary: These applications aim to improve the quality and efficiency of medical services, enhance patients' medical experience and quality of life. With the continuous development of information technology and the deepening of medical reform, "smart services" will play a more important role in the medical field. With the continuous development of technology, smart healthcare has become an important direction of development in the medical field. The application field of "smart healthcare" for medical personnel can not only improve the efficiency and quality of medical services, but also provide more convenient and efficient working methods for medical personnel.

03

The application field of "smart healthcare" for medical care

1、 Intelligent technology means

Through intelligent technological means, the work efficiency of medical personnel has been improved. For example, through intelligent medical record management, medical personnel can more conveniently view, edit, and store medical record information, avoiding the inconvenience and vulnerability of traditional paper medical record management. Meanwhile, the intelligent drug management system can also achieve automatic distribution and management of drugs, reducing the workload of medical personnel and improving work efficiency.

2、 Intelligent diagnosis

Utilizing artificial intelligence and big data technology to quickly and accurately analyze and diagnose patients' conditions. Medical personnel can more accurately detect and analyze patients' condition and physical sign data, thereby developing treatment plans more scientifically and accurately. At the same time, through the application of intelligent decision-making systems, medical personnel can also obtain more comprehensive and accurate treatment recommendations and plans, thereby better achieving personalized and precise treatment.

3、 Intelligent therapy

By utilizing technologies such as robotics and telemedicine, the treatment process can be made intelligent and precise. For example, a robotic surgical system can perform precise surgical operations under the control of a doctor, reducing the occurrence of surgical trauma and complications; 2. Remote medical systems allow patients to receive professional medical services at home, improving the convenience and accessibility of treatment.

4、 Intelligent follow-up

Use mobile Internet and intelligent terminal technologies to track and manage patients' conditions. Through intelligent follow-up, doctors can timely understand changes in the patient's condition and treatment effectiveness, adjust treatment plans, and improve treatment outcomes. Meanwhile, intelligent follow-up can also help doctors detect disease recurrence and metastasis, and take timely intervention measures.

5、 Intelligent Health Management

Real time monitoring and management of patients' health status using technologies such as the Internet of Things and wearable devices. Through intelligent health management, patients can timely understand their health status, take corresponding intervention measures, and prevent and control the occurrence and development of diseases. Meanwhile, intelligent health management can also help doctors understand patients' health status and treatment effectiveness, and optimize treatment plans.

6、 Intelligent Medical Education

The application of smart healthcare can also provide more convenient and efficient learning and training support for medical personnel. Through the application of online education platforms and virtual reality technology, medical personnel can more conveniently obtain professional knowledge and skills training, thereby continuously improving their professional abilities and service levels. At the same time, intelligent medical education can also help medical personnel learn different diagnosis and treatment methods and treatment plans, improve their diagnosis and treatment level and technical ability.

Summary: The application field of "smart healthcare" for medical personnel has broad prospects and value. We believe that in the near future, smart healthcare will become one of the mainstream models in the medical field. It will comprehensively cover all aspects of medical services, providing patients with more personalized and precise treatment services; At the same time, it will also provide medical personnel with more efficient and convenient work methods, as well as comprehensive and accurate professional support.